Privacy Policy

1. Introduction

Cambridge Stove Installations LTD ("we," "us," or "our") is committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines how we collect, use, and store your personal information to provide our services effectively and in compliance with relevant data protection laws. Please read this policy carefully and contact us if you have any questions.

2. Information We Collect

We may collect the following types of personal information:

• Name
• Address
• Telephone number (including mobile)
• Email address
• Payment details (Direct Debit, credit/debit card number)
• Property type (flat, house, etc.)
• Fireplace appliance/details
• Any additional requirements such as large print or Braille documentation
• Details of any additional authorised parties who can manage your requirements on your behalf

We collect this information when you purchase our products or services, and it is used solely for contract administration and service/product delivery purposes unless you provide specific consent for other uses.

3. Third-Party Data

We may receive information from third parties such as letting agents, builders, or architects when they wish us to contact landlords, tenants, or customers.

4. Data Retention

We retain your personal data for no longer than seven years after your active relationship with us ends. This retention period allows us to maintain accurate records for tax purposes and handle potential future complaints.

5. Sharing Your Data with Third Parties

We do not share your data with third parties, except when subcontracting specific services (e.g., tiling, plastering, gas works, plumbing), in which case, we may provide your contact details and address to our subcontractors for direct communication or pricing purposes.

6. Marketing Communication

We respect your preferences for receiving marketing material. If you have opted in to receive marketing messages, you can change your preferences at any time by contacting us. We may also send you policy and renewal documents related to the management of your policy via email if you've provided an email address.

7. Your Rights

You have the following rights concerning your personal data:

• Access: You can request a copy of the personal information we hold about you.
• Correction: If you find inaccuracies in your data, you can ask us to update it.
• Deletion: You can request the deletion of your data if it is processed without a legal basis.
• Data Portability: If you decide to switch to another provider, you can request the transfer of your personal data.

To exercise any of these rights, please email us at [Your Email Address] or write to us at the following address:

Cambridge Stove Installations LTDDBS Accountants, UNIT 6 Glassworlds Cambridge Road Industrial estate, Milton CB246AZ

We may request proof of your identity before disclosing any information.

8. Customer Profiles

We do not conduct profiling. We may contact you for annual servicing/maintenance or notify you of offers, events, or charitable activities we are involved in.

9. Contact Us

For general inquiries or concerns related to data protection, please contact us at:

Cambridge Stove Installations LTDDBS Accountants, UNIT 6 Glassworlds Cambridge Road Industrial estate, Milton CB246AZ Phone: 01223828688 Email: jamiecfp@outlook.com

10. Complaints

If you believe we have not processed your data fairly or are unsatisfied with how we handle your personal information, you can contact the Information Commissioner's Office (ICO) for assistance. Visit ICO's website for details on how to file a complaint.

11. Links to Other Websites

Our website may contain links to other websites. Please be aware that our Privacy Policy does not apply to those sites. You should review the privacy policies of those websites before providing any personal information.

12. Updates

This Privacy Policy may be updated periodically. We will notify you of any changes through our website. The current version's details are as follows:

• Version number: 2.0
• Date released: January 2024

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